Discovery & Research-
INITIAL DISCOVERY PHASE
personally do not have Type 1 or Type 2 diabetes, and therefore an in-depth research phase was crucial in order to establish a broad knowledge base of diabetes technology and an empathetic understanding of people with or caring for others with diabetes. This included the discovery of user needs, frustrations, motivations, and daily routines and challenges.
Establishing an empathetic understanding
My initial exploration on diabetes and diabetes technology included:
- Analysis of studies, books, and other literature review
- Scouring blogs, forums, and real user comments
- Speaking with subject matter experts (medical professionals, authors, and researchers)
Through this ongoing research phase I gained industry insights, better understood CGM technology and product line potential, and identified key areas of focus for user research.
INTERVIEWS & OBSERVATIONS
After my initial discovery I was able to narrow my scope down to two primary user groups: adults with type 1 or type 2 diabetes and parents who care for children with type 1 diabetes.
In-person user interviews and observations were next conducted to identify usage trends of CGM devices and/or health-management applications, priorities from the user’s perspective, knowledge gaps, frustrations, and other opportunities for design enhancement on current diabetes management applications.
UNDERSTANDING THE USER
|How does the app fit into our user's daily lives, routines, and mental models?
||User’s leverage digital diabetes management applications for two main goals; managing BG in
- Notification and management of crisis situation.
|How does it add value to their lives?
- Emergency situations
- General management and understanding: keeping their glucose, standard deviation (SD), and A1C normal or stable
- “Quick-glance” blood sugar monitoring
- Make sense of data to (a) understand BG response to different factors (foods, activities, heart rate, sleep, weather, etc.) and (b) make informed adjustments to their diabetes therapy, and track how these changes actually affect BG (both)
Based on user interviews and research, two personas were created and product features were identified and prioritized.
Leveraging the user personas and synthesized data from the user research phase, I created user flows, an application map, and sketches. Low-fidelity sketches were then transferred into Illustrator for higher fidelity wireframes and eventual prototyping.